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Technical Support Engineer German / English

The Trimble Transport and Logistics business unit, of which the operational and development teams are located in Ieper and Leuven, is looking for a Technical Support Engineer to join our team in Ieper. 

As a Technical Support Engineer you will be responsible for supporting our customers with technical (software and hardware) related problems.  Additionally, you will be assisting internal operations for the Trimble Transport & Logistics solutions. You will grow to become a specialist in the products of our business with a focus on quality of service.

Key aspects of your daily work are:

  • Giving support to customers, with priority for our German speaking customers and dealers
  • Investigating and logging customer problems in the ticketing system
  • Follow-up of tickets with the customer and second line support out of Belgium
  • Performing installation validations via the telephone.
  • Assisting on operational activities for the European division of Trimble Transport & Logistics. This includes following up of installations and RMA handling.


Profile

  • You have a technical background or working experience (IT / Telematics / Electronics / Multimedia / Communication technology) 
  • You are flexible with working hours to be able to cooperate within a team
  • You are customer focused: as you will be in close contact with the customer, effective communication skills are essential 
  • You think analytical and are able to handle problems in a diplomatic manner
  • You will be able to work independently and take ownership, yet enjoy being part of a high-functioning team
  • You are eager to learn new things
  • Organizing and planning is your passion
  • A very good knowledge German and English is essential
  • Other languages: Spanish, French, Polish, Dutch or Portuguese are an advantage
  • Truck & transport or telecom experience is an advantage
 

About Trimble Transport & Logistics

We are a division of Trimble, whose positioning solutions are used in over 100 countries and in diverse lines of business, ranging from Agriculture, Construction and Surveying to Fleet Management, Public Safety and Consumer Applications. At Trimble, employee satisfaction goes hand in hand with customer satisfaction. Our goal is to build strong relationships that create a robust company and a profitable future. Position yourself with an innovative leader and position yourself for success! 
 

We offer you a career with an innovative leader in telematics solutions

Trimble Transport & Logistics is the leading provider of advanced transport management solutions that maximize productivity and enhance profitability for our customers. We are an exciting, entrepreneurial company, with a history of exceptional growth coupled with a disciplined and strategic focus on being the best.
 
If you are interested in joining an exciting and international company, then please send a detailed curriculum vitae and cover letter to laura_gyselbrecht@trimble.com.