Amerongen Kamphuis Takes Customer Service to a New Level by Leveraging Trimble’s Telematics Solutions
With the implementation of Trimble on-board computers, logistics service provider Amerongen Kamphuis is leveraging innovative telematics technology to further improve its customer service. The refrigerated transport specialist selected Trimble’s Truck4U and FleetXPS solutions, a combination of fixed and mobile on-board computers. "Thanks to the on-board computers, our customers are notified about delivery status faster and more accurately," said Jan Kamphuis, general director of Amerongen Kamphuis. "The high-quality data from the on-board computers was one of the primary reasons we chose Trimble for our transport and logistics solution."
With Trimble’s FleetXPS mobile computers, photos can be taken of the loads and freight documents can be processed using the scanner function.
"This is useful in case of potential issues. If something is wrong with the load, we can inform our customers immediately. In addition, the Trimble solution is integrated with our transportation planning software from ORTEC and the ERP system from Microsoft Dynamics. This enables a faster way of working. The customer follows the status of the consignment and receives the documents immediately. And we save a lot of processing time afterwards,” said Kamphuis.
Amerongen Kamphuis has begun using the Performance Portal, Trimble’s fuel saving solution.
"We are already working on fuel economy in several ways," said Kamphuis. "Trimble is obviously a provider offering solutions that fit in our strategy."
Reliable and User-friendly
Amerongen Kamphuis financial director Rudy Van Middendorp said: "The correct documentation of activities is substantial. This is why we attach great importance to the high-quality of the solution and reliability of the data. Trimble on-board computers provide us with a stable solution that we can count on for our operations.” After the on-board computers were installed, the drivers at Amerongen Kamphuis needed to become comfortable with the new system, but now they look at the benefits. Kamphuis further explains: "Calls can now be made with the on-board computer. So an additional mobile phone is no longer needed. That’s an advantage. And the system is hands-free and user-friendly."
About Amerongen Kamphuis
Amerongen Kamphuis, located in Barneveld, is a major player in the field of groupage consignments of refrigerated foodstuffs. The logistics service provider daily deploys 130 vehicles, especially in the Benelux, Germany, Austria, Switzerland, Italy, the Czech Republic, Hungary and Scandinavia.